Working in Retail...

You know if your thinking of working in retail i recommend you have a really hard think about.

For some reason its known that 'the customer is 'always right', but you know what... that is not always the case... You try and help people as much as you can and you go out of your way to ensure that the customer is always happy but some people... there's no pleasing them... they use you as an emotional punching bag and your expected to just stand there and take it with a smile... which is crap... This happened to me today and its not the 1st... 1st thing in the morning at like 9:10am... a father came in and was totally going nuts at me about a purchase for his son... i couldnt say anything coz he wouldnt let me get a word in... and the thing thats most frustrating about it is that i did understand where he was coming from and i did want to help him. But because he was so angry i couldnt let him know that. He was yelling... pointing at me... and talking down to me... it was that bad that when he walked out i couldnt help but cry.

It can be very hard to take that sort of verbal abuse especially when i dont experience that sort of abuse in my personal life at all... and people think that they can come into the store and just go completely nuts at me... a total stranger. A customer has no right to do that... thats not what im here for... i dont get paid to be abused...

Ive done lots of courses and had lots of experience with customer service... sometimes you'll get those lovely people who will appreciate that you have gone out of your way to help them and they'll even do lovely things like buy you chocolates... and theres people that understand that sometimes... its just out of my hands... but then you get the people like ive been talking about... that feel that they can yell and get angry with you... which can sometimes be really hard to deal with...

So basically im writting to let people know in general that... when it comes to retail workers... we're not there to make your life harder... we go out of our way to make sure you (the custome)is happy, which in turn makes our working lives alot easier...

(I feel better now...lol)